Privacy Policy

1. What we collect now

The contact and waitlist form asks whether you are a passenger or driver and collects your name, phone number and city. Email address and message are optional. We use this information to respond to your enquiry, keep you updated on launch and driver onboarding, and understand interest by city. Do not send identity documents or sensitive information through the website form.

2. Information the apps may need after launch

If you choose to use a future passenger or driver app, the service may need account details, trip pickup and destination, live or approximate location during relevant app use, ride status, communications, and payment or transaction details. Driver onboarding may require licence, vehicle, permit and insurance information. We will show the actual data requested, permissions, reasons and choices in the apps before collection. We do not currently collect these app or trip records through this website waitlist.

3. How information is used and shared

Waitlist submissions are stored for SmartAuto and sent to an email form service for notification to smartautobbsr@gmail.com. FormSubmit processes that email notification. Hosting and database providers process data needed to run the site. At launch, a trip may require sharing relevant pickup, destination, contact and trip details between the passenger and driver. Payment, maps, messaging and verification providers may process only the information needed for the features you choose to use. We do not sell waitlist submissions.

4. Location and device permissions

The website waitlist does not request device location. Future apps may request location for pickup, nearby ride requests, navigation or trip safety. The app will explain when location is used; you can manage device permissions in your phone settings, although some booking or driver functions may then be unavailable. Camera or notification permissions, if needed, will be requested for their stated app functions.

5. Retention and security

We keep enquiry and waitlist information while needed to answer requests, manage launch communication, and meet applicable obligations. You may ask us to remove your waitlist details. We use access controls and reasonable safeguards, but no internet service can guarantee absolute security. Specific retention periods for accounts, trip records and driver documents will be published before those features launch.

6. Your choices and requests

You can ask to see, correct or delete the contact details you supplied, or ask us to stop launch updates, by emailing smartautobbsr@gmail.com. Include enough detail to locate your submission; we may verify your request before acting. Additional controls for app accounts and location will be explained when those features are available.

7. Children, updates and contact

The service is intended for adults arranging transport; children should use it only through a parent or guardian where permitted. We may update this policy as the apps and legal requirements develop. Material changes will be communicated appropriately. For privacy questions or complaints, contact smartautobbsr@gmail.com.