Terms & Conditions

1. Current service status

SmartAuto is preparing an auto booking service for Odisha. The website currently provides information and a contact or waitlist form. Joining the waitlist does not create a ride booking, guarantee access, or enroll a driver. Google Play and App Store availability, launch cities, booking features and support hours will be announced when confirmed.

2. Using the website and apps

Provide accurate contact details, use the service lawfully, and do not impersonate anyone, submit false ride requests, harass other users, interfere with the software, or misuse another person’s information. We may limit access to protect users and the service, subject to applicable law. Users should be old enough to enter into binding terms or use the service with a responsible adult where permitted.

3. Passenger terms when booking launches

Passengers will be able to request an auto only in active service areas and subject to driver availability. Pickup and destination details must be accurate. A request is not a confirmed ride until the app says it is accepted. The fare calculation, payment methods, taxes if applicable, and cancellation or refund rules will be displayed before bookings are enabled. Review the applicable trip details before confirming. Treat drivers respectfully and follow reasonable safety instructions and applicable law.

4. Driver terms when onboarding launches

Drivers must satisfy the eligibility, licensing, vehicle registration, permit, insurance and verification requirements communicated during onboarding and required by law. Keep documents current, provide truthful vehicle and contact details, follow traffic and safety rules, and use the app only while able to drive safely. Driver access may depend on service area and completed verification. The app will explain request acceptance, trip completion and payment arrangements before driving starts.

5. Driver commission and other charges

SmartAuto’s planned model charges drivers 0% platform commission per completed trip. This does not mean passenger rides are free. If subscriptions, payment processing, taxes, or other driver charges apply, we will explain the amount and basis clearly before a driver agrees to them. No fee is collected to join the current waitlist.

6. Changes, interruptions and safety

App functions may change during development. We will publish material service and policy details before launch and notify users of material changes where appropriate. Network, device, location and third-party service problems may affect availability. For an emergency, contact local emergency services directly; SmartAuto is not an emergency response service.

7. Content and contact

SmartAuto names, designs and software are intended for use with this service. Do not copy or exploit them without authorization. Questions, complaints, or requests about these terms can be sent to smartautobbsr@gmail.com. These terms are intended to operate alongside rights that cannot be excluded under applicable law.